Privacy Policy

1. Introduction

PhoneBack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer feedback service.

2. Information We Collect

3. How We Use Your Information

• Provide and improve our AI-powered feedback services
• Process payments and manage your account
• Generate insights and analytics reports
• Communicate with you about our services
• Ensure compliance with legal obligations
• Detect and prevent fraud or security threats

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• With trusted service providers who assist in our operations
• To protect our rights, property, or safety
• In connection with a business transfer or merger

5. Data Security

We implement enterprise-grade security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure data storage with regular backups
• Multi-factor authentication and access controls
• Regular security audits and compliance monitoring
• SOC 2 Type II and GDPR compliance

6. Your Rights

You have the following rights regarding your personal data:

• Access and review your personal information
• Request corrections to inaccurate data
• Delete your account and associated data
• Opt-out of marketing communications
• Data portability and export options
• Object to certain processing activities

7. Call Recording and Consent

Our AI-powered phone surveys involve call recording for quality assurance and analysis purposes. We:

• Obtain explicit consent before recording any call
• Provide clear notification at the start of each call
• Allow participants to opt-out at any time
• Store recordings securely with encryption
• Delete recordings according to retention policies

8. Third-Party Analytics and Advertising

We use third-party services to analyze website usage and deliver targeted advertising:

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

10. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy:

• Account data: Until account deletion or 7 years after last activity
• Call recordings: 24 months unless longer retention is required
• Analytics data: Aggregated data may be retained indefinitely
• Payment data: As required by financial regulations

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we discover such data has been collected, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: